EDD Automation

Intelligent Customer Outreach for Enhanced Due Diligence

Keeping high-risk customer data up to date for Enhanced Due Diligence (EDD) is an ongoing challenge, requiring significant effort and resources from banks. Refine’s Intelligent Customer Outreach automates this critical task, streamlining data collection and ensuring compliance with speed and accuracy.

Individual Refresh

Customizable per customer or data point

Missing data points
Alert-based requests
Ad hoc workflows

Bulk Refresh

Send thousands of RFIs at once

Clear backlogs
Data cleanup/ integrity
Post acquisition updates

Benefits

Automates customer outreach for periodic EDD profile updates
Supports large-scale bulk refreshes for backlogs and special projects
Enables targeted individual data updates for specific compliance needs
Indirectly reduces EDD-related regulatory fines and operational costs
Full audit trail and evidence collection
Multi-language customer interface
Configurable customer reminders

How Intelligent Customer Outreach for EDD Works

The AML/EDD team reviews customer profiles and initiates a high-velocity RFI through multiple channels (text, email).

The customer receives the RFI and agrees to receive scheduled reminders

The customer answers multiple questions regarding his profile and refreshes the data

The AML team reviews the responses in the Investigator Portal

The investigator can either mark the the profile refresh as “completed”, or send a follow-up RFI if there are still information gaps