Fraudsters wield advanced AI and deepfake tools, launching large-scale attacks with unprecedented success. On the defenderʼs side, from check fraud to bank impersonation and scams, fraud teams are overwhelmed by alerts they must investigate quickly. Whether human or AI-assisted, investigators often lack the crucial context needed to explain anomalies – context best provided by customers themselves.
But banks hesitate to reach out: calling customers is notoriously high-friction and low-yield.
Refine is a game changer.
Refine automatically engages customers across multiple channels, guiding them through an easy digital interaction asking them to verify and/or explain the activity – and instantly sharing their responses with the bank.
If the risk is check fraud or account takeover, a yes/no verification is sufficient. For scams, Refineʼs patent-pending
customer-powered AI validates the customerʼs response.
