From check fraud to scams, from AML to EDD – financial crime, fraud and compliance teams are overwhelmed by alerts they need to investigate and resolve. Most of these alerts are triggered by legitimate customer activity. Asking customers to clarify the anomalous activity can provide valuable context
or even resolve the alert instantly, but banks are hesitant to reach out. Chasing customers over the phone is labor-intensive, creates friction and has a low yield.
This is why Intelligent Customer Outreach is a game changer. Learn more about the Intelligent Customer Outreach Platform by completing the form.
