Anti-Money Laundering

for AML Investigation Teams

Currently, bank outreach to customers is highly inefficient. Manual outreach via the branch, for instance, takes 16 days on average and 3.6 internal back-and-forth emails to receive a response for a flagged activity, and the process is high-friction, bias-prone, inconsistent and rarely tracked. Refine replaces that process with an automated, 100% consistent digital outreach that goes directly to the customer.

Benefits

Boost completion rates to 85%
Complete AML outreaches in two minutes
Receive results instantly in a clear audit trail
Ensure consistent, objective, structured questions
Avoid bias, tipping-off risks, and customer friction

How Direct User Outreach Works

The customer receives a push notification through mobile push notifications, email and/or SMS depending on bank and customer preferences

The customer goes through a user-friendly digital interaction where they tap or click through options to explain the nature of the transaction, source of funds, and/or relationship to the beneficiary

Responses are automatically collected and shared instantly with the bank

The process works well for AML related outreach, as well as CDD/EDD and scam related investigations