Refine Your Alert Resolution. Redefine Fraud Prevention.

Resolve alerts 10x faster with automated customer engagement

AI-powered fraud

Prevent AI-powered fraud

AI-powered fraud puts even the smallest banks on the front line of the most advanced attacks. Check fraud, bank impersonation, and scams are skyrocketing, driving massive losses, operational strain, and reputational risk.

Refine changes the equation by scaling alert resolution instantly with automated, user-friendly outreach. Customers feel protected and in control, and you get timely, high-quality responses to prevent fraud and scams faster and more accurately.

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Success metrics

Outcomes our customers see

85%

Customer response rate for fraud inquiries

<1 min

To resolve alerts and uncover payment intent

98%

Positive or neutral customer sentiment

Alert resolution today is a slow, labor intensive process. Refine it.

From 10–30 minutes to under 1 minute per alert

Today

Manual. Slow. Guesswork.

Alert is triggered

Analyst reviews the alert and infers intent from external data

Customer inquiry is opened for additional context

Teams manually contact the customer and resolve the alert with limited context

10–30 minutes

per alert

With Refine

Automated. Verified. Fast.

Alert is triggered and picked up by Refine

Refine reaches the customer through bank-branded channels with an 85% response rate

Customer intent and context are verified

Account takeover alerts are resolved automatically, while scam alerts receive an AI recommendation for resolution

Under 1 minute

per alert

10× Faster Resolution

Customer-verified context

Automated outreach

Better decisions with full context

How it works

From 10-minute investigations to 1-minute resolutions

Instead of engaging customers as a last resort, Refine contacts them first to gather context and verify intent — so more alerts resolve automatically, and your fraud analysts can focus on the exceptions.

Take a closer look at how Refine works →

Engage with your customers
your real partners in fighting fraud & scams

Check Fraud
Prevention

Scam
Prevention

Bank Impersonation
Attacks

Business Email
Compromise

Zelle Fraud
Prevention

Trusted Voices

"Refine’s solution has transformed our check fraud prevention program. We can now handle more alerts than ever before, prevent more fraud, and benefit from a greatly enhanced speed of response. Customers who go through the inquiry feel much more protected - in a sense, they are now our partners in fighting crime"

"Refine has indeed refined one of the most manual and cumbersome processes a countercrime team must do daily: contact a customer to follow up on a potential fraud alert, in many cases done by a human staffer at the outset or reviewed by an analyst at some point in the investigative chain."

“Refine Intelligence’s unique and innovative approach offers a genuine game-changer in the way that check fraud is prevented. Its fraud prevention capability, underpinned by solid orchestration, workflow management and modelling technology, has broad applications across the market – a fact reflected in Refine Intelligence’s category leader placing in our payment fraud quadrant.”

“Refine cuts our alert resolution work from 10 minutes of operational effort to 1 minute of investigation. It not only helps us keep our heads above water with our workload, it actually frees up time for trainings, webinars, and staying current with industry trends, which ultimately strengthens our Fraud department.”

"Refine Intelligence is … disrupting existing approaches to financial crime detection and investigation by shifting the focus away from identifying bad activity toward defining and pinpointing good behavior."

Why Refine

Unlock the value of customer context

Scale your fraud operations

Turn 10-minute investigations into 1-minute alert resolutions, even during major attack waves.

Free up your frontline & ops teams

With Refine automatically reaching out to customers across multiple channels, your frontline and deposit ops teams are free to focus on serving customers.

Protect your customers

Leverage fraud-related engagement to build trust and provide an amazing customer experience.

Why teams choose Refine

More capacity. Freer teams. Protected customers.

Prevent
more fraud

No matter how great the volume of alerts your fraud team is dealing with, Refine instantly expands their capacity—so they can handle them with ease.

Free up your
frontline

With Refine automatically reaching out to customers across multiple channels, your frontline and deposit ops teams are free to focus on serving customers.

Protect your
customers

A customer that feels protected by their bank is a customer for life. By engaging your customers more, Refine strengthens your relationship with them.

Turn 10-minute investigations into 1-minute resolutions

See how Refine helps you prevent higher volumes of payment fraud while strengthening your relationships with your customers.

Book a demo