The New Bottleneck
AI-Powered Fraud scales faster than humans can resolve it
Bank impersonation. Scams. Check Fraud. AI makes them stronger, faster, more complex. And the bottleneck is no longer detection. It is Resolution.
Outcomes our customers see
88.9%
of alerts auto resolved via trusted outreach.
Game Changing Outcomes
This is what changes for banks using Refine
Trust
With Refine, your customers regain trust in fraud-related communications, and feel protected and involved. Their response rate will amaze you.
Scale
Refine scales your team’s effective capacity by an order of magnitude, and allows you to respond instantly to any fraud outbreak.
Accuracy
With trust regained, customers can provide the missing ingredient - intent. This will dramatically improve your decision accuracy, allowing you to stop more fraud and scams.
Speed
Refine automates the manual process so it works at machine speed. Most cases requiring customer outreach auto-resolve within the hour.
Protection in action
How autonomous fraud
resolution works
Alert
0 sec.
Agentic Triage
Exception handling + initial assessment
10 sec.
Automated Outreach
Engage in a way your customers trust
15 sec.
Customer inspects anomaly
Provides Yes/No + Context
30 sec.
Automated Resolution
Leveraging Intent-Trained AI
60 sec.
THE REFINE DIFFERENCE
Alert resolution today is a slow, labor intensive process. Refine it.
Alert resolution today is a slow, labor intensive process. Refine it.
From 10–30 minutes to under 1 minute per alert
Today
Manual. Slow. Guesswork.
10–30 minutes per alert
An alert is triggered
Analysts guess intent from limited external data
A manual inquiry is opened for more context
Teams chase the customer by phone and email
What Experts Say
Trusted voices
Dave Berninger
Chief Risk Officer, OceanFirst Bank
“Refine proved me wrong… Their direct to customer platform continues to deliver at such a high response rate and the timing of the responses is impressive.
Our control teams and our customers both benefit from Refine’s platform which provides a consistent, efficient and effective process for resolving anomalies in a timely fashion.”
Kate Pundik
Fraud Program Operations Manager, Valley Bank
“Customers hold the information we need. We need to partner with them and establish trusted communication. It’s not just about individual transactions, it’s a strategy. Speed is what matters in fraud. We need to be able to resolve cases in minutes. Through Refine, we’re seeing an opportunity unfold that banks haven’t really tapped into before.”
Nick Vitchev
Moody’s Corp, previously at Chartis Research
״Refine’s fraud prevention capability, underpinned by solid orchestration, workflow management and modelling technology, has broad applications across the market – a fact reflected in Refine’s category leader placing in our payment fraud quadrant״
Charles Subrt
Director, Fraud & AML Practice
“Refine Intelligence is … disrupting existing approaches to financial crime detection and investigation by shifting the focus away from identifying bad activity toward defining and pinpointing good behavior.”
Advance to autonomous
If you have a Bank Impersonation, BEC, Scam, Check Fraud or Deposit Fraud – we can help.