The Strongest Signal in Fraud Prevention: Your Customer
Resolve alerts 10x faster with automated engagement
Prevent AI-Powered Fraud
AI-powered fraud puts even the smallest banks on the front line of the most advanced attacks. Check fraud, bank impersonation, and scams are skyrocketing, driving massive losses, operational strain, and reputational risk.
Refine changes the equation by scaling alert resolution instantly with automated, user-friendly outreach. Customers feel protected and in control, and you get timely, high-quality responses to prevent fraud and scams faster and more accurately.
Resolve fraud alerts through intelligent outreach
Engage with your customers
your real partners in fighting fraud & scams
Unlock the Value of Customer Context
Scale Your Operations Instantly
Turn 10-minute investigations into 1-minute alert resolutions, even during major attack waves.
Give Time Back to Your Frontline Team
Meet your business KPIs by enabling your frontline to focus on revenue-generating activities.
Delight Your Customers
Leverage fraud-related engagement to build trust and provide an amazing customer experience.
Prevent Scams
Fight smart. Your customers may be guided to mislead the bank - our AI knows when they do.
Our Customers Voice
"Refine’s solution has transformed our check fraud prevention program. We can now handle more alerts than ever before, prevent more fraud, and benefit from a greatly enhanced speed of response. Customers who go through the inquiry feel much more protected - in a sense, they are now our partners in fighting crime"
Nisan Bengiev
Director, Fraud Risk Officer, Valley Bank
Trusted Voices
"Refine’s solution has transformed our check fraud prevention program. We can now handle more alerts than ever before, prevent more fraud, and benefit from a greatly enhanced speed of response. Customers who go through the inquiry feel much more protected - in a sense, they are now our partners in fighting crime"
"Refine has indeed refined one of the most manual and cumbersome processes a countercrime team must do daily: contact a customer to follow up on a potential fraud alert, in many cases done by a human staffer at the outset or reviewed by an analyst at some point in the investigative chain."
“Refine Intelligence’s unique and innovative approach offers a genuine game-changer in the way that check fraud is prevented. Its fraud prevention capability, underpinned by solid orchestration, workflow management and modelling technology, has broad applications across the market – a fact reflected in Refine Intelligence’s category leader placing in our payment fraud quadrant.”
“Refine cuts our alert resolution work from 10 minutes of operational effort to 1 minute of investigation.
It not only helps us keep our heads above water with our workload, it actually frees up time for trainings, webinars, and staying current with industry trends, which ultimately strengthens our Fraud department.”
"Refine Intelligence is … disrupting
existing approaches to financial crime detection and investigation by shifting the focus away from identifying bad activity toward defining and pinpointing good behavior."
