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Financial crime, fraud, and compliance teams are overwhelmed by alerts from check fraud, scams, AML, EDD and more. Yet most alerts are triggered by legitimate customer activity.
Alerts need to be investigated and resolved, but banks hesitate to reach out to customers, since phone outreach is labor intensive, creates friction, and yields few results.
Intelligent Customer Outreach is a game changer.
Contacts customers so they can provide context about their transactions within minutes rather than weeks
Automatically identifies the genuine life story behind anomalous activity so it can be quickly cleared away as a false alarm
Resolve in-clearing and on-us check alerts with high-velocity RFIs
Gain context about anomalous transactions within minutes instead of weeks
Reach out effectively and quickly to your customers for check fraud prevention, EDD, fast AML alert resolution (aka RFIs) and more.
Supercharge your existing check fraud & AML transaction monitoring systems by streamlining your investigation process.
Help your customers feel confident and supported, and capture fresh insights by interacting on multiple channels.
Increase productivity by engaging your customers early on in solving alerts, enabling them to be part of the solution.
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