Advanced customer engagement tools and analytics that enable customers to explain alert anomalies themselves, dramatically reducing investigation time for check fraud prevention, anti-money laundering, EDD/CDD, and more.
"Refine’s Intelligent Customer Outreach has transformed our check fraud prevention program. We can now handle more alerts than ever before, prevent more fraud, and benefit from a greatly enhanced speed of response. Customers who go through the inquiry feel much more protected - in a sense, they are now our partners in fighting crime"
Nisan Bengiev, Director, Fraud Risk Officer, Valley Bank