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Financial crime, fraud, and compliance teams are overwhelmed by alerts from check fraud, scams, AML, EDD and more. Yet most alerts are triggered by legitimate customer activity.
Alerts need to be investigated and resolved, but banks hesitate to reach out to customers, since phone outreach is labor intensive, creates friction, and yields few results.
Intelligent Customer Outreach is a game changer.
Contacts customers so they can provide context about their transactions within minutes rather than weeks
Automatically identifies the genuine life story behind anomalous activity so it can be quickly cleared away as a false alarm
Resolve in-clearing and on-us check alerts with high-velocity RFIs
Streamline data collection and ensure compliance
Meet your business KPIs by enabling your front line team to focus on revenue-generating activities.
Engage directly with your customers, to build trust and capture valuable insights through positive digital interactions.
Facilitate fast, consistent and accurate alert resolution by customers.
Expand your investigation scope below your set threshold, and respond quickly to emerging fraud trends.
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