Fight AI Powered Fraud with Customer Powered AI
The Refine Platform
Fraud teams at financial institutions are overwhelmed by alerts: there’s check fraud, bank impersonation attacks, scams, and other suspect wire, ACH or Zelle transfers. Alerts must be quickly resolved, and the best context comes from the customers themselves. Yet banks hesitate to reach out: calling customers is labor intensive, creates friction, and yields few results.
Resolve fraud alerts through customer-powered AI
Engage with your customers
your real partners in fighting fraud & scams
Unlock the Value of Customer-Powered AI
Prevent Scams
Your customers may be guided to mislead the bank. Our AI knows when they do it.
Automate Fraud Alert Resolution
Meet your new analyst:
agentic AI that knows when and how to effectively reach out to customers, and resolve the alert.
Give Time Back to Your Frontline Team
Meet your business KPIs by enabling your frontline to focus on revenue-generating activities.
Delight Your Customers
Build trust and capture valuable insights through amazing customer experience.
Our Customers Voice
"Refine’s solution has transformed our check fraud prevention program. We can now handle more alerts than ever before, prevent more fraud, and benefit from a greatly enhanced speed of response. Customers who go through the inquiry feel much more protected - in a sense, they are now our partners in fighting crime"
Nisan Bengiev
Director, Fraud Risk Officer, Valley Bank
